Vendlinx — Terms of Service

These Terms of Service (“Terms”) are a binding agreement between you and Vendlinx (“Vendlinx,” “we,” “us,” or “our”). They govern your access to and use of the Vendlinx platform, dashboards, APIs, and storefronts (collectively, the “Services”).

By creating an account, accessing, or using the Services, you agree to these Terms. If you are using the Services on behalf of a business, you represent that you have authority to bind that business to these Terms. If you do not agree, do not use the Services.

1. Who May Use the Services

You must be at least the age of majority in your jurisdiction and able to form a legally binding contract. You may not use the Services if you are barred under applicable law or if we have previously suspended or terminated your account.

2. Your Account

• You are responsible for maintaining the confidentiality of your credentials and for all activity under your account.
• You must provide accurate information and keep it up to date, including legal name, contact details, bank/settlement details, and tax information.

3. Creators, Products, and Storefronts

• Vendlinx enables creators to sell digital products, memberships, and related services (“Products”).
• You are solely responsible for your Products, their descriptions, pricing, delivery, and compliance with laws and third-party rights.
• You grant Vendlinx a limited, non-exclusive, royalty-free license to host, display, and deliver your content solely to provide the Services.
• You must not upload or sell illegal, infringing, deceptive, harmful, or restricted content (including malware, hate, sexual exploitation, or anything prohibited by payment partners).

4. Pricing, Currencies & Minimums

• You set your prices. You agree to our currency rules and rounding.
• NGN minimum price: ₦500 per Product (no kobo).
• We may display estimated equivalents in other currencies for buyer clarity; settlement occurs in your primary payout currency unless stated otherwise.

5. Fees

• Vendlinx platform fee: 3% + ₦100 per successful charge.
• Withdrawal fee: ₦50 per payout (where applicable).
• Our payment partners (e.g., Paystack, Flutterwave, card networks) may charge additional processing fees; such fees are borne by you unless we state otherwise in writing.

6. Payments, Payouts & Taxes

• Payments are processed by third-party payment service providers (PSPs). By using the Services you also agree to the PSP’s terms and policies.
• Payouts are subject to successful settlement, fraud/chargeback windows, compliance checks, and your verified payout details. We may delay or withhold payouts if we suspect fraud, dispute exposure, or legal/compliance issues.
• You are responsible for all taxes, filings, and remittances related to your sales (e.g., VAT, GST, sales tax, WHT). We may collect or display taxes where supported, but this does not shift your responsibility unless required by law.

7. Refunds, Chargebacks & Disputes

• You must publish a clear refund policy consistent with applicable law and PSP rules. You authorize us to administer refunds per your policy or where required by law/PSP rules.
• In the event of chargebacks or disputes, you are responsible for the underlying amounts, associated fees, and any negative balance. We may offset or recover such amounts from future payouts.

8. Acceptable Use

You may not misuse the Services. Prohibited conduct includes, without limitation: illegal activity, IP infringement, deceptive practices, privacy violations, harassment, harmful code, scraping without permission, platform abuse, attempts to bypass fees or limits, and actions that could interfere with or damage the Services.

9. Intellectual Property

• Except for your content, the Services and all associated IP are owned by Vendlinx and its licensors and are protected by law. No rights are granted except as expressly stated.
• You represent and warrant that you have all rights necessary to provide and sell your content/products through the Services.

10. Third-Party Services

The Services may rely on or link to third-party services (e.g., hosting, storage, analytics, PSPs). We are not responsible for third-party services and make no guarantees regarding their availability or performance. Your use is subject to their terms.

11. Privacy & Data

Our Privacy Policy explains how we collect, use, and protect personal data. You must comply with applicable data protection laws when handling your buyers’ information (e.g., obtain valid consent where required, honor data subject rights, and secure personal data).

12. Security

We employ reasonable administrative, technical, and physical safeguards. However, no system is perfectly secure. You are responsible for implementing appropriate security measures for your own devices, accounts, and content, including strong passwords, 2FA, and access controls.

13. Beta Features

We may offer experimental or beta features. They are provided “as is,” may change or end at any time, and may be subject to additional terms.

14. Suspension & Termination

• We may suspend or terminate access immediately for actual or suspected violations of these Terms, unlawful activity, risk to users or the platform, non-payment, repeated disputes/chargebacks, or PSP/compliance issues.
• You may stop using the Services at any time. Some obligations survive termination (e.g., payment of amounts owed, IP, indemnities, limitations, dispute provisions).

15. Disclaimer of Warranties

THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT DEFECTS WILL BE CORRECTED.

16. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, VENDLINX AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS, ARISING OUT OF OR RELATED TO THE SERVICES OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE SERVICES OR THESE TERMS SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO VENDLINX IN FEES IN THE 1 MONTH PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS (US$100) / EQUIVALENT IN NGN.

17. Indemnification

You will indemnify, defend, and hold harmless Vendlinx and its affiliates, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to: (a) your Products, content, or stores; (b) your use of the Services; (c) your breach of these Terms or applicable law; or (d) disputes with your buyers or third parties.

18. Governing Law & Disputes

These Terms are governed by the laws of the Federal Republic of Nigeria, without regard to its conflict of laws rules. The courts of Lagos State, Nigeria shall have exclusive jurisdiction over any dispute not subject to arbitration.

Arbitration (Optional): At our election, any dispute arising out of or relating to these Terms may be finally settled by confidential, binding arbitration under the Arbitration and Conciliation Act (Nigeria). The seat shall be Lagos, the language English, and the tribunal one arbitrator. You and we waive class actions to the fullest extent permitted by law.

19. Changes to the Services or Terms

We may modify the Services or these Terms at any time. Material changes will be posted on this page or communicated through the dashboard or email. Changes take effect when posted unless stated otherwise. Your continued use after changes means you accept them.

20. Miscellaneous

• If any provision is unenforceable, the remainder remains in effect.
• You may not assign these Terms without our consent. We may assign them to an affiliate or in connection with a merger, acquisition, or asset sale.
• These Terms constitute the entire agreement between you and Vendlinx regarding the Services and supersede all prior agreements on the subject.
• Headings are for convenience only. No waiver is effective unless in writing and signed by us.

Contact

Questions about these Terms? Email hello@vendlinx.com.

Note: This Terms template is provided for general informational purposes and to help you operate safely. It is not legal advice. Laws and payment-partner requirements change frequently. For maximum protection, please have your counsel review and tailor these Terms to your specific business, products, and jurisdictions.